Terms of service

Stacy Nolan Jewelry — Terms of Service & Purchase

By accessing our website, purchasing jewelry, or engaging in custom services with Stacy Nolan, LLC (“Company,” “we,” “our,” or “us”), you (“User” or “Client”) agree to be bound by the following Terms of Service and Purchase (“Agreement”). Please read them carefully.

1. General Terms

  • Orders are not confirmed until you receive acknowledgment from the Company.
  • Jewelry purchased is limited to what is described on our website, checkout page, or other points of purchase.
  • Fit-related returns are subject to return shipping, storage, and processing fees.

Custom Design

  • A non-refundable deposit is required to begin any custom design project.
  • Custom design services include a defined scope of work as outlined in the specific package selected at the start of the project. This may include a set number of design concepts, revisions, CAD files, wax prints, or other services.
  • Initial designs will be provided in sketch form via email. Client feedback will be incorporated before CAD development.
  • CAD renderings and full price quotes are valid for fourteen (14) days.
  • Revisions or requests beyond the agreed scope may be subject to additional fees, quoted in advance.
  • Client must approve final design, delivery timeline, and payment schedule within fourteen (14) days.
  • Declining to proceed after approval results in forfeiture of the deposit, which may not be applied to another purchase.

2. Delivery

  • For shipped orders: Items are insured at full value and may require signature. Any loss or damage must be reported within 24 hours of delivery or expected delivery.
  • For pickup orders: Jewelry must be collected within ninety (90) days or it may be resold by the Company.

3. Custom Jewelry & Client Materials

  • Custom projects begin with a non-refundable deposit. 50% of the remaining balance is due as the first installment, with final payment required within six (6) weeks.
  • Rush fees may apply.
  • Custom jewelry is non-returnable and non-refundable.
  • Client-provided gemstones may be accepted at the Company’s discretion. Shipping gemstones is at the Client’s sole risk.
  • Resetting stones involves inherent risks. By proceeding, the Client releases the Company from liability for damage due to pre-existing flaws, chips, inclusions, or breakage.
  • Heirloom or pre-owned jewelry submitted for redesign may be disassembled and cannot be restored to the original design. Canceling after disassembly may result in loss of original materials or credits.
  • The Company will securely store client-owned materials for up to 12 months. After this time, materials may be returned (shipping billed separately) or recycled at the Company’s discretion.

4. Made-to-Order Jewelry

  • All made-to-order jewelry is non-returnable and non-refundable.
  • Delivery timelines are typically 4–6 weeks unless otherwise stated.
  • Any damage upon delivery must be reported within 24 hours to repairs@stacynolan.com for resolution.

5. Ready-to-Ship Jewelry

  • Jewelry purchased as “Ready to Ship” may be exchanged or returned for store credit within ten (10) days of delivery.
  • Items must be in original condition, with packaging and materials intact.
  • Worn or damaged items may not be eligible for exchange or credit.
  • Any delivery damage must be reported within 24 hours to repairs@stacynolan.com.

 

5a. On-Approval Program

  • The On-Approval Program allows eligible clients to preview select jewelry pieces at home for up to forty-eight (48) hours from the time of delivery.
  • Participation requires a valid credit card. A temporary authorization in the amount of the full retail price, plus applicable taxes, will be placed on the card. This authorization is not a charge unless the item is kept.
  • If the item is kept, the authorization will be captured and processed as final payment.
  • If the item is returned in original condition with tamper-evident packaging intact, the authorization will be released, less any applicable shipping charges.
  • Shipping is always fully insured and requires signature on delivery.
  • For items valued at $2,500 or more: if returned, only the outbound shipping cost is the client’s responsibility.
  • For items under $2,500: if returned, both outbound and return shipping costs are the client’s responsibility.
  • The Company reserves the right to deduct reasonable cleaning or repair costs if items are returned worn or damaged.
  • Failure to return items within the forty-eight (48) hour window may result in the authorization being captured in full.

6. Repairs & Warranty

  • Complimentary repair work is provided for one (1) year after purchase for damage not caused by extreme wear, unusual circumstances, or third-party alterations.
  • Warranty does not cover loss or theft of jewelry or center stones.
  • Any resizing or alterations performed by third parties void this warranty.

7. Appraisals & Insurance

  • Complimentary appraisals are provided for insurance replacement purposes only.
  • It is the Client’s responsibility to insure their jewelry against theft, loss, or damage.

8. Intellectual Property

  • The Company retains copyright and intellectual property rights in all designs.
  • The Company may photograph designs and final pieces for promotional use unless written revocation is provided by the Client.

9. Disclaimers & Release of Claims

  • The Company is not responsible for variations in appearance due to the handmade nature of jewelry.
  • Imperfections or natural characteristics in gemstones are not considered defects.
  • By purchasing, the Client releases the Company from any claims related to design expectations, loss, damage, or business interruption.

10. Limitation of Liability

  • Stacy Nolan, LLC shall not be liable for direct, indirect, incidental, consequential, special, or punitive damages arising from use of jewelry.
  • Liability is limited to the fullest extent permitted by law and in no case shall exceed $100.

11. Dispute Resolution

  • Any dispute unresolved by good-faith negotiation shall be submitted to arbitration with the American Arbitration Association, held in California or via telephone.
  • Arbitration will occur within ninety (90) days of filing, and the arbitrator’s decision is binding.

12. Governing Law

  • This Agreement is governed by the laws of the State of California.

13. Entire Agreement

  • These Terms constitute the entire agreement between the Client and the Company and supersede all prior agreements.